Moments of need + employee journey mapping for learning technology evaluation

Moments of need + employee journey mapping for learning technology evaluation

by tanyalau

| Design Thinking, employee experience, Learning and development, organisational learning, Performance Consulting, Syndicated, Workplace learning and performance
March 14, 2021

This is the third and final (and very belated) post in a series on how I used employee journey mapping to assess the current landscape of a learning & performance problem…. This post is inspired by Michelle Ocker’s work on using Bob Mosher and Conrad Gottfredson’s ‘Five Moments of Need’ to map and evaluate a … Continue reading Moments of need + employee journey mapping for learning technology evaluation
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Playing with divergence and convergence: designing #ActiveLearning

by amiddlet50

| active learning, Assessment, Assessment & Feedback, convergence, creativity, Design Thinking, divergence, generative thinking, ideation, learner engagement, Syndicated
December 11, 2020

Active learning is a process of opening up and closing down possibilities. Whether you look at course, module, session or activity design, knowing that your role as an academic is to play with divergence and convergence can be really helpful. … Continue reading ?
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Decolonising the active curriculum #activelearning

by amiddlet50

| active learning, activity design, BAME, belonging, co-creation, Co-operative pedagogy, decolonisation, Design Thinking, differentiation, diversity, equity, experiential learning, hidden curriculum, inclusivity, learner engagement, learning ecology, personalisation, PhD, self-direction, stimuli, stimulus, studio, Syndicated, universal design
October 14, 2019

This post considers the need to decolonise the active curriculum. It follows on from ideas considered in the previous post on embodiment which concluded that advocates and practitioners of active learning must look deeply at the meaning of being student-centred. … Continue reading →
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Co-creation and epistemic fluency – the real legacy of Web 2.0 and social media for learning

by amiddlet50

| acquisition, active learning, agency, becoming, co-creation, co-operation, Co-operative pedagogy, co-production, collaboration, Contribution-oriented approach, creativity, Design Thinking, distributed authorship, employability, epistemic fluency, identity, innovation, learner engagement, learner-generated context, learning space, Media-enhanced learning, multimedia, networked authorship, participation, PhD, Problem Solving, research, skills, slow media, social media for learning, studio, studio-based learning, Syndicated, web 2.0
September 4, 2019

Tomorrow’s professionals will require an enhanced capacity for collaboration, co-operation and creative thinking (Markauskaite and Goodyear, 2016). Mclaughlan & Lodge (2019) draw parallels between epistemic fluency and design thinking to position the design studio as a relevant pedagogical model with an … Continue reading →
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Using employee experience journey mapping to identify and target learning and performance issues – part 2 (how)

by tanyalau

| Behaviour change, Design Thinking, employee experience, experimentation, journey mapping, organisational learning, Performance Consulting, Syndicated, Workplace learning and performance
March 24, 2018

This is the second part of a post on using customer journey mapping as an analysis and problem identification tool to help pinpoint the range of organisational factors that impact an employee experience – and by doing so, enable us to design more precisely targeted interventions to improve it. Part 1 provided an overview of … Continue reading Using employee experience journey mapping to identify and target learning and performance issues – part 2 (how)
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Using employee experience journey mapping to identify and target learning and performance issues – part 1 (what & why)

by tanyalau

| Behaviour change, Design Thinking, experimentation, Learning and development, organisational learning, Performance Consulting, Syndicated, Workplace learning and performance
October 29, 2017

This is the first in a couple of posts that charts my experience using the concept of customer journey maps to map an employee experience….in order to identify all of the organisational factors impacting that experience, and more effectively identify and target learning and performance issues that have the biggest impact on improving it. This … Continue reading Using employee experience journey mapping to identify and target learning and performance issues – part 1 (what & why)
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