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  1. tanyalau

    Moments of need + employee journey mapping for learning technology evaluation

    by
    | Design Thinking, employee experience, Learning and development, organisational learning, Performance Consulting, Syndicated, Workplace learning and performance
    March 14, 2021
    This is the third and final (and very belated) post in a series on how I used employee journey mapping to assess the current landscape of a learning & performance problemā€¦. This post is inspired by Michelle Ockerā€™s work on using Bob Mosher and Conrad Gottfredsonā€™s ā€˜Five Moments of Needā€™ to map and evaluate a ā€¦ Continue reading Moments of need + employee journey mapping for learning technologyĀ evaluation
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  2. tanyalau

    Using employee experience journey mapping to identify and target learning and performance issues – part 1 (what & why)

    by
    | Behaviour change, Design Thinking, experimentation, Learning and development, organisational learning, Performance Consulting, Syndicated, Workplace learning and performance
    October 29, 2017
    This is the first in a couple of posts that charts my experience using the concept of customer journey maps to map an employee experience….in order to identify all of the organisational factors impacting that experience, and more effectively identify and target learning and performance issues that have the biggest impact on improving it. This … Continue reading Using employee experience journey mapping to identify and target learning and performance issues – part 1 (what & why)
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