Moments of need + employee journey mapping for learning technology evaluation

Moments of need + employee journey mapping for learning technology evaluation

by tanyalau

| Design Thinking, employee experience, Learning and development, organisational learning, Performance Consulting, Syndicated, Workplace learning and performance
March 14, 2021

This is the third and final (and very belated) post in a series on how I used employee journey mapping to assess the current landscape of a learning & performance problem…. This post is inspired by Michelle Ocker’s work on using Bob Mosher and Conrad Gottfredson’s ‘Five Moments of Need’ to map and evaluate a … Continue reading Moments of need + employee journey mapping for learning technology evaluation
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Using employee experience journey mapping to identify and target learning and performance issues – part 2 (how)

by tanyalau

| Behaviour change, Design Thinking, employee experience, experimentation, journey mapping, organisational learning, Performance Consulting, Syndicated, Workplace learning and performance
March 24, 2018

This is the second part of a post on using customer journey mapping as an analysis and problem identification tool to help pinpoint the range of organisational factors that impact an employee experience – and by doing so, enable us to design more precisely targeted interventions to improve it. Part 1 provided an overview of … Continue reading Using employee experience journey mapping to identify and target learning and performance issues – part 2 (how)
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Using employee experience journey mapping to identify and target learning and performance issues – part 1 (what & why)

by tanyalau

| Behaviour change, Design Thinking, experimentation, Learning and development, organisational learning, Performance Consulting, Syndicated, Workplace learning and performance
October 29, 2017

This is the first in a couple of posts that charts my experience using the concept of customer journey maps to map an employee experience….in order to identify all of the organisational factors impacting that experience, and more effectively identify and target learning and performance issues that have the biggest impact on improving it. This … Continue reading Using employee experience journey mapping to identify and target learning and performance issues – part 1 (what & why)
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